Airports Company South Africa (ACSA) has announced that a global technical issue is currently affecting the check-in systems of FlySafair and LIFT airlines, leading to significant delays and long queues at check-in counters.
The problem, which is impacting passengers across multiple airports, has yet to be resolved, with no estimated timeline for a full fix.
The issue has caused disruptions in the check-in process, forcing passengers to endure longer-than-usual waiting times. In response, ACSA is urging travellers to allocate additional time when heading to the airport.
For regional flights, passengers are advised to arrive at least three hours before departure, while those travelling domestically should aim to be at the airport two hours before their flight.
These measures are intended to minimise inconvenience and ensure smoother processing despite the ongoing challenges.
Technicians from both airlines, along with their service providers, are working diligently to address the problem.
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However, the complexity of the issue has made it difficult to predict when normal operations will resume.
In the meantime, ACSA is encouraging passengers to stay informed by downloading the ACSA Mobile App and subscribing to flight notifications for real-time updates.
Alternatively, travellers can contact FlySafair and LIFT airlines directly for specific inquiries related to their flights.
While the situation remains unresolved, ACSA and the affected airlines are working collaboratively to mitigate the impact on passengers.
Travellers are reminded to remain patient and plan accordingly to avoid further stress. Updates on the situation will be provided as more information becomes available.
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