It said the GP felt they could not justify further prescription of the drug without seeing the patient.
The SPSO found there was no record of any significant harm from gabapentin or evidence of overuse nor had there been any discussion around reducing or stopping gabapentin.
It also noted that the drug was known to cause problems during the withdrawal period and it should therefore only be removed gradually.
It concluded that the practice had failed to appropriately manage the patient’s prescription and upheld the complaint.
Failings were also found in the handling of the complaint and an apology ordered.
The practice has also been told to ensure GPs are familiar with guidelines for the removal of medication.
It should also have a policy in place on contacting patients – especially if their phones are unavailable.
