The General Manager for External Communications at the Electricity Company of Ghana (ECG), Charles Nii Ayiku Ayiku, has urged customers experiencing power outages to promptly report the issues to enable swift intervention.
His appeal follows a surge of complaints across the country, particularly in Accra, where residents have been grappling with erratic power supply, commonly known as dumsor.
Speaking on Channel One TV on Sunday, 27 April 2025, Mr Nii Ayiku Ayiku apologised for the inconvenience caused and explained that not all faults are immediately detected by the company’s monitoring systems.
“I do apologise for the challenges some of our customers are experiencing. With some of our systems, you would have to call our district office or helpline for us to do the restoration of power for you,” he said.
“For some, we are not able to see on our systems, so it is always advisable to call our fault team to come over. Because some of the challenges are just transient tripping, and if we are not aware, it is difficult for us to know.
“So, when it happens like that, we want to urge our customers to kindly reach out to us and inform us. We will come quickly and restore power,” Mr Nii Ayiku Ayiku added.
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