Telecom giant MTN has addressed the viral complaint of a customer who claimed her Mobile Money account was compromised, resulting in an unauthorized withdrawal of over GH¢11,000. According to MTN, investigations revealed that the incident was a result of a social engineering scam, where the customer unknowingly shared sensitive account details with fraudsters.
The Incident
The customer had alleged that the transaction occurred without her consent or authorization, and she expressed frustration after reaching out to MTN’s customer support. However, MTN’s investigation suggests that the customer’s account details were compromised due to her own actions.
MTN’s Response
MTN has stated that they are committed to protecting their customers’ funds and ensuring secure transactions. The company is working to prevent similar incidents in the future and is advising customers to be cautious when sharing sensitive information.
Social Engineering Scams
Social engineering scams are a type of scam where fraudsters manipulate individuals into divulging sensitive information or performing certain actions that compromise their security. In this case, the customer allegedly shared sensitive account details with the fraudsters, leading to the unauthorized withdrawal.
Customer Vigilance
MTN is reminding customers to be vigilant and take steps to protect their accounts. Customers can take measures such as:
– Not sharing sensitive account details with anyone
– Being cautious of suspicious calls or messages
– Regularly monitoring their account activity
– Reporting any suspicious transactions to MTN’s customer support
The incident highlights the importance of customer vigilance and education in preventing social engineering scams. MTN’s response demonstrates their commitment to protecting their customers’ funds and ensuring secure transactions. Customers are advised to take necessary precautions to protect their accounts and report any suspicious activity to MTN’s customer support.
Source; https://x.com/SIKAOFFICIAL1/status/1912096639637999649?t=p2foXuCPRyjoS6zmE_9grQ&s=19