Electricity Company of Ghana (ECG) has inaugurated 15 new transformer installations in the Ashanti West Region as part of its ongoing efforts to enhance power supply for customers in the area.
This initiative follows the identification of 630 transformers nationwide, with 46 located specifically in the Ashanti West Region, that were nearing their full capacity.
To ensure improved power distribution, ECG has been conducting thorough inspections of transformers both during the day and at night to assess their condition and monitor load levels.
The newly commissioned transformers, along with upgrades to existing lines and transformers operating at full capacity, are situated in various towns across districts including Ahinsan, Abuakwa, Bibiani, Suame, and Offinso.
Specific locations benefiting from these installations include Wood Village Estate, Foase, Twedie Foase, Dompoase Salvation School, Bokankye, Kwamekrom, Achiase Market, New Aduampong, Consor Junction, Odumase Fungy, and Saint International School at Barekese.
According to Mr. Maxwell Dapaah, the Regional General Manager for ECG in Ashanti West, the company’s objective is to ensure the provision of reliable, high-quality, and safe electricity services to facilitate Ghana’s socio-economic development.
He emphasised that completing this project was essential to address issues such as low voltage and localised outages that were occurring due to transformers operating at full capacity.
“Every transformer has a capacity of electricity (load) it can carry so if the capacity is 200 KVA, the electricity should not exceed that capacity. Once we identified transformers reaching full capacity, we upgraded from 200 KVA to 315KVA and in some locations, a 500 KVA transformer was commissioned to take care of the increasing demand.”
The General Manager highlighted that the project brings several advantages, including a reduction in system losses, enhanced reliability, and a more stable power supply in the area.
These improvements aim to increase customer satisfaction and operational efficiency, allowing the company to better meet the growing demand for electricity in the region.
The Regional Engineer of Ashanti West Region emphasised the significance of completing the project, stating that it represents a positive step towards providing reliable and high-quality power supply.
This, in turn, supports the attraction and sustainability of businesses in the region while ensuring that all customers receive satisfactory service from ECG.
Ing. Osei Amoako also announced that the company is also embarking on other projects in the region to enhance service delivery and provide convenience for customers. “We are constructing a substation at Agogo. We are also upgrading other transformers and distribution lines that we have identified to be reaching full capacity to augment power supply in the region.”
Ing. Osei Amoako cautioned the public to desist from unlawful entry into the network of ECG and urged customers to report people who interfere with the ECG network to the police or the nearest ECG Office as part of efforts to help protect ECG installations like poles, transformers, metres, and pylons.
“Customers experiencing outages within their premises should kindly contact our contact centre on 0302611611, report to the nearest ECG office, lodge a complaint on the ECG PowerApp or reach us on our social media handles @ECGghOfficial,” he said.
He encouraged customers to refrain from engaging in illegal connections and to ensure timely payment of their bills. This, he emphasised, would enable ECG to enhance its service delivery by completing ongoing projects and initiating new ones for the benefit of its customers.
Mr. Dapaah also advised customers to utilize the newly introduced cashless payment system offered by ECG. He suggested that they pay their bills through this system before ECG officials visit their premises, facilitating smoother transactions and ensuring efficient service provision.
“We urge our customers to pay their bills by downloading the ECG PowerApp from the Google Play Store or AppStore or through the shortcode *226# before our revenue officers visit their premises since this system enables customers to transact business with ECG anywhere or anytime. Customers can also pay at any bank.”
Customers who intend to visit the ECG office for any transactions are advised to preload the necessary funds onto their mobile money wallets beforehand. This is because the ECG office no longer accepts cash payments.
tigpost.co
